Terms of service

1. Introduction and acceptance

Welcome to SYNQ.

These Terms of Service ("Terms") govern your access to and use of SYNQ, a personal intelligence platform developed and operated by Budax AI Labs.

SYNQ includes, or may include:

• The SYNQ mobile application.
• AI-powered conversations and assistance.
• Personal memory and contextual intelligence features.
• Messaging integrations, including supported WhatsApp and Telegram experiences.
• Supported Apple messaging experiences and integrations.
• SYNQ Beads and compatible wearable devices.
• Connected applications and third-party services.
• Websites, subscriptions and other associated services.

In these Terms, "SYNQ", "we", "us" or "our" refers to the SYNQ service and its operating legal entity. "You" or "User" refers to any person who accesses or uses the platform.

By creating an account, accessing or using SYNQ, you agree to these Terms and our Privacy Policy.

If you do not agree, you must not use SYNQ.

2. Eligibility

You may use SYNQ only if:

• You have the legal capacity to enter into an agreement.
• You meet the minimum age requirements applicable in your jurisdiction.
• Your use of SYNQ is not prohibited by applicable law.
• You provide accurate information when creating an account.
• You comply with these Terms.

Where applicable law requires parental or guardian authorization for a minor, such authorization must be obtained before the minor uses SYNQ.

We may restrict access where we reasonably believe an account does not satisfy applicable eligibility requirements.

3. About SYNQ

SYNQ is designed to provide personal intelligence through artificial intelligence, contextual memory, personalization, connected applications, messaging and compatible devices.

Depending on the features available to you, SYNQ may help you:

• Ask questions and receive AI-generated responses.
• Organize information.
• Maintain contextual memory.
• Summarize conversations and documents.
• Manage tasks and reminders.
• Interact with connected services.
• Use voice-based assistance.
• Receive notifications and proactive suggestions.
• Access information through supported messaging platforms.
• Interact with SYNQ Beads and compatible devices.

Features may change, improve, become unavailable or be introduced over time.

We do not guarantee that every feature will be available in every country, application version, subscription tier or device.

4. Your account

Certain SYNQ features require an account.

You agree to:

• Provide accurate and current registration information.
• Keep your account information updated.
• Maintain the confidentiality of your login credentials.
• Protect devices used to access SYNQ.
• Notify us if you suspect unauthorized account access.
• Avoid sharing your account with unauthorized persons.
• Accept responsibility for activity carried out through your account, except where applicable law provides otherwise.

We may suspend or restrict accounts where necessary to protect users, investigate suspected abuse or comply with applicable law.

5. Acceptable use

You agree to use SYNQ lawfully and responsibly.

You must not:

1. Use SYNQ to commit, facilitate or promote unlawful activity.
2. Violate another person's privacy, intellectual property or legal rights.
3. Attempt to gain unauthorized access to SYNQ or its infrastructure.
4. Interfere with the security, availability or integrity of the platform.
5. Distribute malware, malicious code or harmful content.
6. Use SYNQ to harass, threaten, exploit or defraud others.
7. Attempt to reverse engineer, decompile or extract proprietary source code except where applicable law expressly permits.
8. Circumvent security, authentication or access restrictions.
9. Use automated systems to abuse or overload the service.
10. Use SYNQ to impersonate another person or misrepresent your identity.
11. Use SYNQ to create or distribute unlawful, deceptive or harmful material.
12. Use SYNQ in a manner that violates applicable third-party platform policies.
13. Attempt to access another user's account, conversations or personal information without authorization.

We reserve the right to investigate suspected violations and take proportionate action, including content restrictions, account suspension or termination.

6. Artificial intelligence disclaimer

SYNQ uses artificial intelligence to generate responses, summaries, suggestions, recommendations and other outputs.

AI systems are probabilistic and may produce information that is:

• Incorrect.
• Incomplete.
• Outdated.
• Misleading.
• Inconsistent.
• Unsuitable for your particular circumstances.

You acknowledge that AI-generated information should not automatically be treated as accurate or authoritative.

You are responsible for independently verifying important information before relying on it.

SYNQ does not guarantee that its AI outputs will be error-free, uninterrupted or suitable for every purpose.

7. No professional advice or emergency service

SYNQ is a personal intelligence and assistance platform. Unless a specific service is expressly identified as appropriately licensed or authorized, SYNQ does not provide professional medical, legal, financial, psychological or other regulated professional services.

AI-generated information is not a substitute for qualified professional advice.

SYNQ is not an emergency response service.

Do not rely on SYNQ, SYNQ Beads or any AI-generated notification as your only means of obtaining emergency assistance, medical attention, security intervention or urgent support.

If you face an emergency, contact the appropriate emergency services or qualified professional directly.

8. Personal memory and context

SYNQ may offer features that allow it to retain information and context across interactions.

These features are designed to improve continuity and personalization.

You acknowledge that:

• Memory may not capture every detail accurately.
• Memory may be incomplete or outdated.
• AI systems may misunderstand information.
• Contextual suggestions may not always reflect your current preferences.
• You should review important information before acting on it.

Where available, you may manage or delete saved memories through product settings.

You remain responsible for the accuracy of information you provide and the instructions you give SYNQ.

9. AI actions, connected services and user authorization

SYNQ may support integrations that allow it to interact with third-party applications or perform actions on your behalf.

Examples may include:

• Creating reminders.
• Managing tasks.
• Preparing messages.
• Creating calendar events.
• Organizing information.
• Accessing permitted files.
• Triggering supported connected-service actions.

You authorize SYNQ to perform actions that you expressly request or authorize through the applicable integration and permission settings.

Some actions may require confirmation before execution.

You are responsible for reviewing the details of consequential actions before confirming them.

SYNQ will not be responsible for unauthorized third-party activity resulting from compromised accounts, revoked or misconfigured permissions, or failures of independent third-party services, except to the extent caused by our breach of these Terms, negligence or other liability that cannot lawfully be excluded.

You should not grant SYNQ permissions that you do not understand or need.

10. Messaging integrations

SYNQ may be accessible through supported messaging platforms, including WhatsApp, Telegram and other compatible services.

Your use of these integrations is subject to:

• These Terms.
• Our Privacy Policy.
• The applicable messaging platform's terms and policies.
• The permissions and technical limitations of that platform.

Messaging functionality may differ across platforms.

We do not guarantee that every feature available in the SYNQ mobile application will be available through a messaging integration.

We are not responsible for independent messaging platform outages, restrictions, policy changes or account suspensions.

11. SYNQ Beads and wearable devices

SYNQ Beads and compatible wearable devices may provide notifications, voice interaction, activity information, sensor measurements, sleep estimates, location-related features and other supported functions.

The capabilities of a device depend on its hardware, software, firmware, permissions and supported integrations.

12. Third-party services

SYNQ may integrate with third-party platforms, APIs, applications, AI providers and infrastructure services.

These services are operated independently from SYNQ.

We do not control and are not responsible for their independent:

• Availability.
• Security practices.
• Terms of service.
• Privacy policies.
• Content.
• Pricing.
• Functionality.
• Changes or discontinuation.

You may be required to accept additional third-party terms before using certain integrations.

Your use of third-party services is at your discretion and subject to their applicable agreements.

13. Subscriptions, payments and billing

SYNQ may offer free and paid subscription plans, premium functionality, usage-based services or hardware purchases.

Where paid services are introduced, the applicable price, billing period, features and payment conditions will be disclosed before purchase.

Unless otherwise stated:

• Subscription fees are payable in advance.
• Payment may be processed by a third-party payment provider.
• Subscriptions may automatically renew where disclosed and authorized.
• You are responsible for applicable taxes and charges.
• Failed payments may result in restricted access to paid functionality.
• Subscription cancellation does not necessarily entitle you to a refund for a completed billing period.

Refunds, cancellations and consumer rights will be handled in accordance with applicable law and any additional purchase terms.

We may change subscription pricing or plan features with appropriate notice where required.

14. Intellectual property

SYNQ, including its software, design, branding, interfaces, logos, trademarks, graphics, documentation, systems and underlying technology, is owned by or licensed to Budax and protected by applicable intellectual property laws.

Except for the limited rights expressly granted under these Terms, no ownership rights are transferred to you.

You may not copy, modify, distribute, sell, lease, sublicense or commercially exploit SYNQ's proprietary materials without our prior written permission, except where applicable law permits.

15. Feedback and suggestions

If you submit suggestions, ideas or feedback about SYNQ, you grant us permission to use that feedback to develop, improve or operate our products without compensation, provided that this does not override your rights in personal information or confidential materials.

You are not required to provide feedback.

16. Service availability and modifications

We aim to make SYNQ available reliably, but we do not guarantee uninterrupted or error-free operation.

We may:

• Update or improve features.
• Change technical requirements.
• Introduce new services.
• Restrict or discontinue certain features.
• Perform maintenance.
• Temporarily suspend access for security or operational reasons.

Where practical, we will provide reasonable notice of significant changes.

We are not responsible for interruptions caused by circumstances outside our reasonable control, subject to applicable law.

17. Account suspension and termination

You may stop using SYNQ at any time.

Where account deletion functionality is available, you may use it to request account closure. You may also contact our support team for assistance, or send a request at meetsynq.com/delete.

We may suspend, restrict or terminate access where:

• You materially breach these Terms.
• Your use creates a significant security risk.
• We reasonably suspect unlawful activity or fraud.
• We are required to do so by law or a competent authority.
• Continued service would create material legal or operational risk.

Where reasonably possible and legally permitted, we will provide notice and an opportunity to resolve the issue.

Upon termination, your right to access SYNQ ends.

Certain provisions, including intellectual property, disclaimers, liability limitations, dispute resolution and other provisions intended to survive termination, will remain effective.

18. Privacy

Your use of SYNQ is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, retain and protect personal information.

You can review it at meetsynq.com/privacy.

If there is a conflict between these Terms and the Privacy Policy regarding personal information processing, the Privacy Policy and applicable data protection law will govern that processing.

19. Disclaimers

To the fullest extent permitted by applicable law, SYNQ is provided on an "as available" basis.

We do not guarantee that:

• AI responses will always be accurate.
• The platform will always be available.
• Third-party integrations will remain functional.
• Wearable readings will always be accurate.
• Every requested action will be completed successfully.
• SYNQ will be compatible with every device or system.
• The platform will meet every individual expectation.

Nothing in these Terms excludes any warranty, right or protection that cannot lawfully be excluded under applicable consumer protection or other mandatory law.

20. Limitation of liability

To the fullest extent permitted by applicable law, Budax will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of SYNQ, including loss of profits, business opportunities, data or goodwill.

Our liability for direct losses arising from our provision of SYNQ will be limited to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where such exclusion is prohibited.
• Fraud or fraudulent misrepresentation.
• Wilful misconduct where liability cannot lawfully be excluded.
• Breach of statutory consumer rights.
• Any other liability that cannot lawfully be excluded or limited.

Nothing in this section removes rights you may have under mandatory consumer protection or data protection laws.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims and reasonable costs arising directly from your unlawful use of SYNQ, your material breach of these Terms or your infringement of another person's rights.

This provision does not apply to the extent that a claim arises from our own negligence, misconduct or breach of applicable law.

22. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without prejudice to mandatory consumer protection or other legal rights that apply in your country of residence.

The parties will first attempt to resolve disputes through good-faith discussions.

If a dispute cannot be resolved informally, it may be referred to the competent courts of Nigeria, subject to applicable law and any mandatory rights or jurisdictional protections available to consumers.

Nothing in this section prevents you from exercising a right to bring a complaint before a relevant data protection authority or other competent regulator.

23. Changes to these Terms

We may update these Terms to reflect changes in our services, technology, business operations or legal requirements.

Where material changes are made, we will take reasonable steps to notify you through the application, website or another appropriate communication channel.

The updated Terms will include a revised effective date.

Where required by law, we will obtain your agreement before applying material changes to your existing contractual relationship.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Entire agreement

These Terms, together with our Privacy Policy and any applicable additional service or purchase terms, constitute the agreement between you and Budax regarding your use of SYNQ.

They replace prior agreements relating to the same subject matter, except where an additional agreement expressly applies.

26. Contact information

For questions, complaints or support relating to these Terms, contact:

• SYNQ Support and Legal Team
• Budax AI Labs
• Websites: budaxai.com and meetsynq.com
• Email: [email protected] and [email protected]
• Registered address: Abuja, Nigeria