Privacy policy

1. Introduction

Welcome to SYNQ.

SYNQ is a personal intelligence platform designed to help individuals understand, organize and interact with their digital lives through artificial intelligence, contextual memory, connected services, messaging integrations and wearable technology.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access or use SYNQ, including:

• The SYNQ mobile application and associated services.
• SYNQ's AI assistant, conversations and memory features.
• SYNQ integrations with messaging platforms, including WhatsApp, Telegram and supported Apple messaging experiences.
• SYNQ Beads and other connected wearable devices.
• Our websites, support channels and other digital services.

SYNQ is developed and operated by Budax AI Labs, referred to in this policy as "SYNQ", "Budax", "we", "us" or "our".

By using SYNQ, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will request that consent separately.

Our approach is simple: your personal information should be handled transparently, responsibly and only for legitimate purposes.

2. Who is responsible for your data?

The data controller responsible for the personal information covered by this policy is:

• Legal entity: Budax AI Labs
• Product: SYNQ
• Parent company: Budax
• Websites: meetsynq.com and budaxai.com
• Registered address: Abuja, Nigeria
• Privacy contact: [email protected] and [email protected]

Depending on the service and the relationship involved, we may also process information on behalf of another organization as a data processor.

3. Information we collect

The information we collect depends on which SYNQ features you use, the permissions you grant and the integrations you connect.

4. How we use your information

We may use personal information for the following purposes:

1. To create and manage your account.
2. To provide AI conversations and assistant functionality.
3. To maintain contextual continuity and memory features.
4. To personalize responses, recommendations and interactions.
5. To process voice, images, files and other user instructions.
6. To connect and operate supported third-party integrations.
7. To synchronize supported information across devices and access points.
8. To provide wearable device functionality.
9. To send account notifications, service updates and security alerts.
10. To manage subscriptions and payments.
11. To monitor system performance and reliability.
12. To detect, prevent and investigate fraud, misuse and security incidents.
13. To comply with legal and regulatory obligations.
14. To enforce our Terms of Service.
15. To improve the quality, safety and reliability of SYNQ.

We will not use personal information for purposes incompatible with the purposes explained in this policy without providing appropriate notice and obtaining consent where required.

5. Artificial intelligence and model processing

SYNQ uses artificial intelligence technologies to understand requests, generate responses, summarize information and support personalized assistance.

To deliver these capabilities, information you submit may be processed by:

• SYNQ-operated AI systems.
• Third-party AI model providers.
• Speech-to-text and text-to-speech providers.
• Cloud infrastructure providers.
• Data storage and processing services.
• Other technology providers supporting requested functionality.

Where third-party providers are used, their access to personal information will be governed by applicable agreements, instructions, security requirements and legal obligations.

6. Legal bases for processing

Where applicable data protection law requires a lawful basis, we rely on one or more of the following:

• Consent. Where you voluntarily agree to a specific processing activity, such as certain sensitive-data processing, optional permissions or marketing communications.
• Contract. Where processing is necessary to provide services you request or perform our agreement with you.
• Legitimate interests. Where processing is reasonably necessary for legitimate business purposes, such as maintaining security, preventing abuse and improving service reliability, provided your rights do not override those interests.
• Legal obligation. Where processing is necessary to comply with applicable laws, regulations, court orders or lawful requests.
• Vital interests or public interest. Where applicable law permits processing on these grounds.

Where consent is the lawful basis, you may withdraw it. Withdrawal does not invalidate processing that took place before withdrawal.

7. How we share information

We do not sell your personal information to third parties in exchange for money.

We may share information in the following circumstances.

8. International data transfers

SYNQ may use technology infrastructure and service providers located in countries other than your country of residence.

As a result, personal information may be processed or stored internationally.

Where personal information is transferred outside Nigeria, we will implement an appropriate transfer mechanism and safeguards as required by the Nigeria Data Protection Act 2023 and applicable regulations.

These may include adequacy arrangements, approved contractual protections or another legally recognized transfer condition.

We will take reasonable steps to ensure that transferred personal information receives an appropriate level of protection.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The type of information.
• The purpose for which it was collected.
• Your account status.
• Your selected settings.
• Legal and regulatory obligations.
• Security and dispute-resolution requirements.

For example:

• Account information may be retained while your account remains active.
• Conversation history may be retained according to your account and conversation settings.
• Saved memories may remain available until you delete them or your account is closed, subject to applicable retention requirements.
• Technical and security logs may be retained for limited operational and security periods.
• Transaction records may be retained as required by applicable financial and tax laws.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

Some information may remain in encrypted backups or legally required records for a limited period after deletion from active systems.

10. Your privacy rights

Subject to applicable law, you may have the right to:

1. Know whether we process your personal information.
2. Request access to your personal information.
3. Request correction of inaccurate or incomplete information.
4. Request deletion of personal information.
5. Request restriction of certain processing activities.
6. Object to processing in certain circumstances.
7. Withdraw consent where processing relies on consent.
8. Request a copy of eligible personal information in a portable format.
9. Object to certain direct marketing activities.
10. Exercise applicable rights relating to automated decision-making.
11. Lodge a complaint with the relevant data protection authority.

Under the Nigeria Data Protection Act 2023, these rights include rights relating to access, rectification, objection, erasure, restriction, portability and automated decision-making, subject to applicable conditions and exceptions.

To exercise your rights, contact [email protected] or [email protected], or use the data deletion form at meetsynq.com/delete.

We may need to verify your identity before processing a request.

We will respond within the timeframe required by applicable law.

11. Managing your SYNQ account and data

Depending on available product functionality, you may be able to:

• Review and update profile information.
• Manage saved memories.
• Delete conversations.
• Disconnect third-party integrations.
• Manage device permissions.
• Disable optional location access.
• Manage notifications.
• Change personalization settings.
• Request account deletion.

If a feature is not available directly within the application, you may contact our privacy team for assistance.

Deleting your account does not necessarily erase information that we are legally required to retain or information that must remain temporarily in backups, security records or dispute-resolution records.

12. Cookies and similar technologies

Our website and supported applications may use cookies, SDKs, pixels and similar technologies to:

• Maintain sessions.
• Remember preferences.
• Improve functionality.
• Analyze usage.
• Monitor performance.
• Protect against fraud and abuse.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

You may manage cookie preferences through the applicable cookie controls or your browser settings.

13. Data security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss or destruction.

Depending on the service, these measures may include:

• Access controls and authentication.
• Encryption in transit.
• Encryption at rest where supported.
• Secure credential management.
• Infrastructure monitoring.
• Vulnerability management.
• Backup and recovery procedures.
• Internal access restrictions.
• Security incident response processes.

No internet-based service can guarantee absolute security.

We encourage you to use strong authentication credentials, protect your devices and avoid sharing account access with unauthorized individuals.

14. Children and age restrictions

SYNQ is not intended for children below the minimum age permitted by applicable law.

Users under the age of 18 should only use SYNQ where permitted by applicable law and, where required, with appropriate parental or guardian authorization.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to SYNQ unlawfully, contact our privacy team so we can investigate and take appropriate action.

15. Third-party websites and services

SYNQ may contain links to, or integrations with, third-party services.

We are not responsible for the privacy practices, content, availability or security of independent third-party services.

You should review the privacy policies of those services before connecting your accounts or sharing personal information with them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technology, products, business practices or legal requirements.

When material changes occur, we will take reasonable steps to notify users through our website, application or another appropriate communication channel.

The updated version will include a revised effective date.

Your continued use of SYNQ after an update does not replace any consent that we are legally required to obtain.

17. Contact us and complaints

For questions, privacy requests or complaints relating to this policy, contact:

• SYNQ Privacy Team
• Budax AI Labs
• Websites: budaxai.com and meetsynq.com
• Email: [email protected] and [email protected]
• Address: Abuja, Nigeria

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission or the relevant supervisory authority in your jurisdiction.